Return & Refund

Return & Refund Policy

At Aevlore, many of our pieces are handmade or hand-finished with care. We want you to feel confident with your purchase, so we offer a clear and fair return policy.

1. Returns Within 30 Days

All return requests must be made within 30 days after your package has been delivered, including both quality-related and non-quality-related returns.

To be eligible for a return, the item must be:

unused
unwashed
undamaged
in its original condition
returned in its original packaging where possible

Once your return request is approved, the item must be shipped back within 7 days after receiving our return instructions. Returns shipped after this period may not be accepted.

Return packages remain the customer’s responsibility until they are received by us. We recommend using a trackable shipping service and keeping your shipping receipt or proof of postage.

2. Returns for Non-Quality Reasons

Within the 30-day return window, you may request a return for personal reasons, such as a change of mind, color preference, or size issue.

For non-quality-related returns, the buyer is responsible for the original shipping fee, if applicable, and return shipping costs.

Refunds will be issued after we receive and inspect the returned item. Items that have been used, washed, damaged, altered, or returned in an unsellable condition may not be eligible for a refund.

3. Returns for Quality Issues

If your item arrives damaged, defective, or incorrect, please contact us as soon as possible, preferably within 7 days after your package has been delivered. This helps us review the issue and provide a suitable solution more quickly.

For confirmed quality-related issues, we may offer a full refund, free replacement, or another suitable solution depending on the situation. We will cover the necessary shipping costs for confirmed quality-related issues.

To process a quality-related claim, please contact us with:

your order number
clear photos or videos of the issue
photos of the packaging, if the item arrived damaged

4. Custom or Personalized Items

Custom or personalized products cannot be returned, exchanged, or canceled once production has started, unless the item has a quality issue or is damaged during shipping.

Please double-check your customization details before placing your order.

If you need to change a custom order after placing it, please contact us as soon as possible. We cannot guarantee that changes can be made once production has started, but we will do our best to assist you.

5. Order Changes & Cancellations

If you need to change or cancel an order, please contact us as soon as possible.

We begin processing orders quickly to ensure timely delivery, so while we will do our best to assist, we cannot guarantee that changes or cancellations can be made once processing or production has started.

For non-custom items, if the order has already entered production or processing, changes may not be possible. Returns or exchanges may only be processed after you receive the product and request a return according to this policy.