Frequently Asked Questions
About Aevlore
What is Aevlore?
Aevlore is a heritage-inspired home and lifestyle brand that brings traditional textile craft aesthetics into modern living spaces. Our pieces are designed for homes that value texture, warmth, and meaning.
Are your products handmade?
Many of our pieces are handmade or involve hand-finished details. Because of this, slight variations in color, texture, pattern placement, and size may occur. These differences are part of the character of handmade craft, not defects.
Are all products made with traditional techniques?
Some items are fully handmade using traditional methods, while others may combine handmade details with modern production or finishing techniques. Please refer to each product description for specific materials and process details.
Orders & Customization
How long does it take to prepare my order?
Most handmade or made-to-order items require 3–7 business days for preparation before shipping. This production time is separate from the shipping time.
Will I receive an order confirmation?
Yes. After placing your order, you will receive an order confirmation email. Once your order has shipped, you will receive another email with tracking information when available.
Can I change or cancel my order after placing it?
Please contact us as soon as possible after placing your order. We will do our best to assist, but changes or cancellations cannot be guaranteed once processing, production, or shipping has started.
Shipping
Where do you ship?
We currently ship to selected international destinations. Available shipping options and delivery estimates will be shown at checkout.
How long does shipping take?
Estimated delivery time depends on the shipping method selected at checkout. Standard Shipping usually takes 8–15 business days, while Express Shipping usually takes 5–8 business days. Please note that production time is not included in the shipping estimate.
Do you offer free shipping?
Yes. Free shipping may be available depending on your order amount and destination. The exact shipping options and free shipping thresholds will be shown at checkout.
Will I need to pay customs duties or import taxes?
International orders may be subject to customs duties, import taxes, or other local fees depending on your country’s regulations. These charges are the responsibility of the customer and are not included in the product or shipping price.
Return & Refund
What is the return policy?
You may request a return within 30 days after your package has been delivered. Items must be unused, unwashed, undamaged, and in their original condition.
For non-quality-related returns, the buyer is responsible for the return shipping costs, and the original shipping fee is non-refundable. Custom or personalized items cannot be returned or exchanged once production has started, unless the item arrives with a quality issue or was damaged during shipping.
For full details, please see our Return & Refund Policy.
How do I start a return?
Please contact us at support@aevlore.com with your order number and reason for the return. We will guide you through the next steps.
Product Care
How should I care for handmade textile products?
We recommend gentle care to preserve the color, texture, and handmade details. Hand wash gently in cold water when needed, use mild detergent, do not bleach, do not tumble dry, air dry naturally, and avoid prolonged direct sunlight.
Will the color fade?
Natural and handmade textile pieces may experience slight color changes over time, especially with frequent washing, strong sunlight, or harsh detergents. Proper care will help preserve the appearance of the piece.
Why does my item look slightly different from the photo?
Because many of our products involve handmade or hand-finished processes, each piece may have slight differences in color tone, texture, pattern placement, or finishing. Screen settings and lighting may also affect how colors appear.
Still have questions? Please feel free to contact us.